Refund and Cancellation policy

When you place an order, to ensure our messages reach your mailbox (and not thespam folder) please add info@mexipharmacy.mx to your address book.

We attend on the following schedule:

Monday-Saturday 8:00 a.m. to 10:00 pm (Mexico city time)
Sunday closed

Our inventory is not updated so if your drug is sold out at the time of your order, your order is shipped the next day. if you want a same day shipping of your order please confirm with us first the existence of the drug.

We ship orders with payment confirmed or collected before 1:30 pm (Mexico Citytime) after this time orders are shipped the next business day.

Cancellations: 
 

Case 1: If you cancel an order when your order has not left our facilities.

We will issue a refund to your account one business day after cancellation if your payment was made with cryptocurrency.

If payment was made through check or money order will issue a full refund by mailing you a check within the next 2-3 working days. 

Case 2: Once your order has left our facilities

Orders may be canceled under the following conditions:

The shipment of your order by the Mexican postal service can not be stopped and will have to follow its ordinary course to reach its destination; once at the destination address, the client is obliged not to receive the package and not claim to the local post office thus return to our facilities.

Suppose you reject the signature to the delivery of your order. In that case, the package will be returned to our office in Ciudad Acuna, Coahuila, Mexico. After receiving your package back in our office will be issued a refund minus the initial shipping fee. 

Please understand that international shipping may take 4 to 6 weeks to receive a package back to our office's Post.

Returns: Due to the sensitivity of the type of product we sell and considering the safety of all customers, we cannot accept returns of medicines. Once the client has received their package, it is no longer possible to return it to our offices. For this reason, we ask you to place your order with complete certainty that your medications are what you want.