HELP

FAQs

What shipping methods are available?

We currently offer three main shipping methods: US Standard Shipping (20-25 business days), US Express Shipping (15-20 business days), and International Shipping (25-30 business days).
Tracking information:

*Note: Although mail is trackable in most cases, tracking information becomes available only on delivery (or attempted delivery) of the order. This lets us see if your order was delivered but does not provide any real-time delivery details.

What are your shipping rates and policies?

We currently offer three main shipping methods:

  • US Standard Shipping (20-25 business days)

  • US Express Shipping (15-20 business days)

  • International Shipping (25-30 business days).


Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility.

Please note that orders are shipped on business days only (Monday to Friday, except for holidays).

You can see our shipping rates and other information after selecting a product.


*Note: Shipping rates can vary depending on the size and weight of your package.

Do you ship internationally?

Yes, we currently offer International Shipping (25-30 business days).

What currency is used for transactions?

All transactions have US dollars as the main currency.

How will my medication be packaged?

Your order will be packaged discreetly for your privacy and protection.

Where are the medications shipped from?

All packages ship from our facilities at Ciudad Acuña, Coahuila, Mexico.

Where are the medications on sale made?

The medications we offer are manufactured primarily in Mexico; however, some are made in countries such as Germany, England, and France.

Others are manufactured by large multinational laboratories legally established in Mexico.

What is the expiration date of the medicines that I receive?

We guarantee that every product will be at least ten months away from its expiration date starting at purchase UNLESS IT IS OTHERWISE STATED IN THE PRODUCT DETAILS.

In this case, that will be the expiration date of the product.

*Most of the medications we have on sale have an expiration date greater than 1 or 2 years.

What is your return policy?

Please visit our return policy page.

What are the accepted payment methods?

We accept payments via:

Paypal Invoice

Bitcoin

Money Orders or Checks

What happens once I complete my order?

You will immediately receive a confirmation e-mail.

Once we receive confirmation of your payment, we will ship your order and send you another e-mail with your tracking number.

How do I track my order?

Once your order has been shipped, you will receive an e-mail containing the tracking information of your order.

You can sign in to your account on our web page, where you will find your order status and can track your order.

What is your privacy policy?

Please visit our privacy policy page.

Do you provide consultations for your customers?

Although not all medical conditions require a physical examination, an online consultation will never fully replace a traditional one.

It is better to discuss whatever questions you have with your doctor and follow their recommendations.

However, you can always contact us to ask any questions you have about our products.

Our team will be happy to clarify your concerns and explain whatever you want to know about our medicines.

What kinds of medications do you sell?

We offer a wide range of medications, including those used for severe conditions, lifestyle medications, such as Viagra; anti-smoking agents; weight loss medicines; and various other nutritional and dietary supplements.

These can be found as both brand-name and generic products.


As an accredited online pharmacy, we do not offer any medications with a high potential for abuse.

All medications are obtained from legitimate pharmaceutical wholesalers, so you can rest assured that you receive the same medication as you would at your neighborhood pharmacy.

Do you sell products that are not listed on your website?

If you have a special request, please contact us at info@mexipharmacy.mx or call us at (830) 309 5389 or +52 (877) 772 0076 and let us know what you are looking for.

We have access to thousands of products not listed on our website, so contact us, and we will look into your request.

What are generic drugs, and why are they cheaper than brand-name ones?

According to recent FDA data, generic drugs account for about 45-50 percent of all prescription drug purchases in the United States.

Although it doesn’t bear the original trademark, a generic drug is a brand-name equivalent and looks slightly different. It is the same medicine with the same active ingredients, identical in use, safety, strength, and all other characteristics in all other ways.

There is, however, another significant difference: the price. Generic drugs are noticeably cheaper than their branded counterparts.

This is easily explained by a number of marketing and production differences. Generic drug manufacturers do not need to spend massive amounts on scientific research and development, extensive clinical trials, and marketing campaigns.

The original manufacturer has already done all this, which reflects the brand-name drug’s price. Therefore, with generic drugs, we can see a 30-50% reduction in price and sometimes even save up to 80%.

Usually, generic products become available once the patent protections granted to the original manufacturer have expired. Also, some drugs never held patents, and in some countries, patents are not enforceable.

Are generic drugs safe? Effective?

The safety and effectiveness of generic drugs is established by the fact that all of them go through the SSA review and approval procedure.

Besides this thorough examination of the drug’s ingredients and performance, the SSA also conducts periodic inspections of the manufacturing plants to ensure no changes in the approved drug’s quality.

Quite often, generic drugs are manufactured by the same company that makes their brand-name counterparts.

It is crucial to remember that generic and brand-name drugs can look different.

This can occur due to the possible differences in their inactive ingredients, such as color and flavor additives. The copyright and trademark regulations do not allow for exact copies of the existing brand-name products.

These differences, however, do not affect the medical action of the drug.

Thus, anyone taking generic medications can rest with peace of mind, knowing that generic medicines are safe, effective, and fully approved by the FDA.

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