HELP

Refund and Cancellation policy

 

When you place an order, to ensure our messages reach your mailbox (and not thespam folder) please add info@mexipharmacy.mx to your address book.


We attend on the following schedule:

Monday-Saturday 9:00 a.m. to 7:00 pm (Mexico city time)
Sunday closed

Our inventory is not updated so if your drug is sold out at the time of your order, your order is shipped the next day. if you want a same day shipping of your order please confirm with us first the existence of the drug.

We ship orders with payment confirmed or collected before 1:30 pm (Mexico Citytime) after this time orders are shipped the next business day.

 

Cancellations: 

Case 1: If you cancel an order when your order has not left our premises. 

 We will issue a refund to your account the same day of cancellation if your payment was made with debit or credit card If payment was made through a deposit or a wire transfer (US only) we will issue a full refund of your order the next working day to the bank account that the client provide us  

In the case of wire transfer will be refunded the cost of your purchase minus the wire transfer fee of $ 12.00 USD


Case 2: Once your order has left our premises 

Orders may be canceled under the following conditions: 

The sending of your order by Mexican postal service can not be stopped and will have to follow its normal course to reach its destination, once in the destination address the client is obliged not to receive the package and not claim to local post office thus return to our premises. 

If you reject the signature to the delivery of your order, the package will be returned to our office in Ciudad Acuna, Coahuila, Mexico, and after receiving your package back in our office we will  issued a refund of the total of your order minus initial shipping fee to your account. for deposit or wire transfer payments we will made a deposit to the bank account that the client provide us

Please understand that it may take 4 to 6 weeks for international shipping to receive a package back to our offices Posts 

Returns: If the customer is not happy or satisfied with the medication received and has not been used and its security seals have not been violated shall return to our offices in which case the customer cover the cost of shipping and once the product reaches to our establishment will be issued a refund of your order total less the original shipping cost