HELP

FAQ

 

What shipping methods do you offer?

Currently there are only two shipping methods available: Regular Airmail delivery (14-24 business days) through Mexican postal service and Express courrier (10-12 business days) for some countrys  

Regular Airmail is a cheaper and reliable option. However, orders sent by Regular Airmail take more time to get delivered.

Tracking information:
 
Note that although Regular Airmail is trackable in most cases as well, tracking information becomes available only on delivery (or attempted delivery) of the order. This allows us to see if your order was indeed successfully delivered, but does not provide any real-time delivery details.


What are your shipping rates and policies?

At the moment we offer 2 shipping option:

Regular Airmail delivery (14 - 24business days)
Express Courrier (10-12 business days) 

 

Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility. From this point your product is only 14-24 business days or 10-12 business days depending on the shipping method chosen
.
Please note that orders are shipped on business days only (Monday to Friday, with the exception of public holidays).

You can see our shipping rate and other information after selecting a particular product.


Do you ship internationally?

Yes

 

In what currency the transaction occurred for my purchase?

If you select the language of our site in Spanish the currency used is in Mexican pesos, if you select English the currency used will be U.S. dollars. If you prefer to use our site in Spanish, but your card account is in dollars will have to consider bank exchange rate of the day and your charge to your card may vary, or if you prefer you can select the language of our website in English and prices and totals are presented in U.S. Dollars and your charge to your credit card will be the exact amount of your purchase

How will my medication be packaged?

Your order will be packaged discreetly for your privacy and protection.


Where are the medications shipped from?

We ship from our office in Ciudad Acuna, Coahuila, Mexico

Where are made the drugs you have to sell?
The medicines we offer are manufactured the vast majority in Mexico, some are made in countries such as Germany, England, France and others all manufactured by large multinational Laboratory legally established in Mexico.

What is the expiration date of the medicines that I receive?

Sale provides the guarantee that his product will have at least 6 months for use at the time of sale UNLESS OTHERWISE STATED EXPIRATION DATE ON THE CHARACTERISTICS OF MEDICINE, IN THIS CASE THAT WILL BE THE DATE OF EXPIRY OF MEDICINE TO BE SENT, however most of the drugs that we sell have an expiration date greater than 1 to 2 Years

What is your return policy?

Please read  Refund & Cancellation policy


What forms of payment do you accept?

The payment options we have for US Customers are: mailing a  money order, personal check or cashier check or send your payment thru Western union or Money gram. 

For countries outside US the only payment option we accept is sending your payment trhu Western Union or Money Gram  

We can not accept  credit or debit cards payment no longer due VISA and Mastercard policys (They do not allow Pharmacys stablished Outside  US to sell medicines to US customers) 

 

How do I place an order?

When you click an ADD TO CART link, you will be taken to our secure server where you will be registered as our customer. After selecting the required product and its quantity, you will submit your order for processing. See our HOW TO ORDER section for detailed step-by step information on ordering procedure.


What happens once I submit my order?

If your credit card  was accepted and your order was successfully completed, you will immediately receive an order confirmation e-mail and another e-mail once your order has been dispatched.


How do I check my order status?

After making your purchase you will get an e-mail containing tracking information for your order. This e-mail contains information about the purchase and a link to our customer support ticket page where you can track the status of your order.


What is your security & privacy policy?

We are committed to protecting your privacy with the highest possible level of security. All of your personal information, including credit card number, name, and address is encrypted, so that it cannot be read as it is being transmitted from your computer to our server. We use the Secure Socket Layer (SSL) protocol which enables end-to-end data protection.


Do you provide any consultations for your customers?

Although not all medical conditions require a physical examination, an online consultation will never fully replace a traditional one. It is better to discuss whatever questions you have with your doctor and follow his recommendations.
However, you can always contact us to ask any questions you have about any of our product. Our team will be happy to clarify your concerns or explain whatever you want to know about the medicines that we offer.


What medications do you sell?

We offer a wide range of different medications including those used for serious conditions, the so-called lifestyle medications such as Viagra, anti-smoking agents and weight loss medicines, and various nutritional and dietary supplements. We sell both brand-name and generic products.
As a legitimate online pharmacy, we do not offer any medications that have a high potential for abuse. All medications are obtained from legitimate pharmaceutical wholesalers, so you can rest assured you are receiving the same medication as you would at your neighborhood pharmacy.


Do you sell products that are not listed on your website? 
If you have a special request please feel free to contact us at info@mexipharmacy.mx and let us know exactly what you are looking for. We have access to thousands of products not listed on our website so just ask and we will look into the request for you.

What are generic drugs and why are they cheaper than brand-name ones?

According to the recent FDA data, generic drugs account for about 45-50 percent of all prescription drug purchases in the United States.
A generic drug is actually its brand-name equivalent, although it doesn't bear the original trademark and looks slightly different. In all other ways it the same medicine with the same active ingredients, identical in use, safety, strength and all other characteristics.
There is however another important difference: the price. Generic drugs are noticeably cheaper than their branded counterparts. This is easily explained by a number of marketing and production differences. Generic drugs manufacturers do not need to spend huge amounts on scientific research and development, on extensive clinical trials and marketing campaigns. All this has already been accomplished by the original manufacturer, and was subsequently reflected in the brand-name drug price. Therefore with generic drugs we can see a 30-50% reduction in price and sometimes can even save up to 80%.
Usually, generic products become available once the patent protections afforded to the original manufacturer have expired. Also, there are drugs that never held patents, and in some countries patents are just not enforceable.


What is the quality of generic drugs?

The safety and effectiveness of generic drugs are established by the fact that all of them go through the SSA review and approval procedure. Besides this thorough examination of the drug's ingredients and performance, the SSA also conducts periodic inspections of the manufacturing plants to ensure there are no changes in the approved drug's quality. Quite often generic drugs are manufactured by the same company that makes their brand-name counterparts.
It is important to keep in mind that generic and brand-name drugs do look more or less different. This is accounted for by the possible differences in their inactive ingredients such as color and flavor additives, and by the copyright and trademark regulations that does not allow for exact copies of the existing brand-name products. These differences have no effect on the medical action of the drug whatsoever.
Thus anyone taking generic drugs can rest assured they are safe, effective, and, above all, fully approved by the FDA.